Modcloth Reviews [Apr,2026]: Is It Worth It?

Numerous reviewers express dissatisfaction with Modcloth's customer service, citing long response times, unhelpful representatives, and difficulty reaching support through phone, chat, or email. Many customers report feeling ignored or given the runaround when trying to resolve issues with orders, returns, or refunds; for example, one reviewer stated, "I have repeatedly tried to get. someone to find the missing item, replace it, or refund my money."

A significant number of reviewers complain about slow shipping times, unexpected shipping delays, and orders being shipped from China without prior notice. Several customers report waiting weeks or even months for their orders to arrive, with some experiencing missing or incorrect items. One reviewer shared, "I ordered something from ModCloth In December and it still hasn’t shipped! Today is March 6."

Many reviewers note a decline in the quality of Modcloth's clothing, describing fabrics as cheap, poorly made, and prone to damage after only a few wears. Some customers also report issues with sizing inconsistencies, with garments running too large or too small compared to the size chart. As one reviewer put it, "But the quality has tanked, the customer service is a joke, everything has a gross chemical smell and the sizing is all over the place."

Several reviewers express frustration with Modcloth's return policy, citing high return shipping fees, long processing times for refunds, and difficulties in obtaining refunds for items returned. Some customers also report being unable to return final sale items, even when the items are defective or incorrectly described. One reviewer complained, "They charge you for shipping if you want to return something. They don’t offer size exchanges."

A recurring theme in the reviews is the inconsistency in Modcloth's sizing, leading to frequent returns. Customers report that items often run significantly larger or smaller than expected, even when consulting the provided size charts. This unpredictability makes online shopping with Modcloth a gamble, as highlighted by one reviewer: "Sizing is unpredictable, so you never really know what you’re going to get."

Some reviewers mention issues with the Modcloth website, including problems with tracking orders, accessing accounts, and using discounts. These technical glitches add to the overall frustration of shopping with Modcloth, as noted by one customer: "Why can’t I leave 0 stars? They canceled half of my order because they oversold (so basically, because their website is shit)."